SHIPPING INFORMATION AND RETURN AND REFUND POLICY
SHIPPING POLICY:
Orders may take 3-5 days to be created as all products are hand made or customized.
Orders arrive in 3-5 business days depending on your shipping choice and once they have been shipped.
If your order is lost within USPS or UPS, please contact the shipping company and file a claim. We have no control once it is in the hands of USPS OR UPS.
RETURN AND REFUND POLICY:
We currently do not accept returns or exchanges unless an error was made in your order.
Example: Wrong item shipped.
Please inspect your order upon receipt and contact us immediately if you receive the incorrect item, so we can evaluate the problem and make it right.
Exceptions/non-returnable items:
Unfortunately, we cannot accept returns on sale or personalised items.
Thank you for your understanding, it is very important to us that you are happy with your order.
*Comments or messages on social media are not the correct way to contact us for more information on your order*
Please contact us for any questions or concerns about your order at our email: casa1933.1933@gmail.com